The fundamental elements of our policy are:
- Quality is defined by our customers – we must satisfy their needs.
- Quality assurance is best achieved by preventing problems rather than correcting them after they happen.
- Each member of staff is a link in a chain and can therefore affect the quality of the end product or service.
- Maintaining better quality requires continual improvement in process – we can always be better.
- Each employee is a customer for the work of other employees; each has a right to expect good work from others and an obligation to provide a high standard of workmanship to his or her customers.
- GKL is committed to comply with the requirements of ISO 9001:2015 and continually to improve the effectiveness of the quality management system.
- Quality objectives will be set annually through management review and monitored quarterly throughout the year, thus providing a framework for establishing and reviewing quality objectives. It is the responsibility of the General Manager and Managing Director to ensure this framework is appropriate.
- All staff will be formally briefed on the Quality policy and asked to sign a confirmation of their acceptance of it.
- There will be an annual review both of Quality policy and of Quality Objectives which shall be communicated to all staff.